Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you will never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket while you’re browsing your files or tweaking various account settings. The ticketing system is being strictly monitored 24x7 by our help desk staff members and the response time is no more than one hour, but it seldom takes more than twenty minutes to receive help. In stark contrast to other companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and ask for information concerning any billing or technical problem. Plus, you can see a collection of articles, which will help you fix the most commonly met challenges on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting, which suggests that you will not require an additional support platform to contact our customer service team – you can do this on the spot in the event that you confront a problem. Posting a new ticket requires a couple of clicks of the mouse and finding an older one is just as easy. Using our clever search filter, you can swiftly find any ticket that you have submitted in the past. You can post a ticket at any time as our help desk support staff members are available to you 24 hours a day, 7 days a week, 365 days a year and respond in less than 60 minutes, although it rarely takes this much to get help. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about the need to use 2 or more platforms to solve a simple problem.