There are different ways to contact the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you select is a trouble ticket system. This is the easiest correspondence channel for a number of reasons. In the event that no customer support engineer is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always hit home. Additionally, you can copy and paste large bits of info without having to worry about printing mistakes, and in case a certain problem needs more time to be resolved or a number of responses must be exchanged, all the info will be in one and the same place, so each party can always see the comments written by the other one. The downside of using tickets to touch base with your web hosting company is that they are usually separate from the web hosting platform, which goes to say that if you need to supply info or to follow guidelines, you’ll need to use at least 2 different admin consoles and this number might grow in case you’d like to administer a couple of domain names. Furthermore, lots of hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting an answer.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket while you’re browsing your files or tweaking various account settings. The ticketing system is being strictly monitored 24x7 by our help desk staff members and the response time is no more than one hour, but it seldom takes more than twenty minutes to receive help. In stark contrast to other companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and ask for information concerning any billing or technical problem. Plus, you can see a collection of articles, which will help you fix the most commonly met challenges on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we are using is built into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting, which suggests that you will not require an additional support platform to contact our customer service team – you can do this on the spot in the event that you confront a problem. Posting a new ticket requires a couple of clicks of the mouse and finding an older one is just as easy. Using our clever search filter, you can swiftly find any ticket that you have submitted in the past. You can post a ticket at any time as our help desk support staff members are available to you 24 hours a day, 7 days a week, 365 days a year and respond in less than 60 minutes, although it rarely takes this much to get help. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about the need to use 2 or more platforms to solve a simple problem.