One-Hour Response Guarantee in Cloud Hosting
In case you’re using one of our cloud packages and you have an enquiry or face a certain challenge, you can contact us 24/7 by posting a trouble ticket or by writing an e-mail and we’ll make sure that you obtain a response in no more than one hour. In case the issue can be sorted out, we’ll do it before we respond, whilst in case there’s something that you have to do on your end, we’ll give you all the necessary information – what settings to check, what workable solutions to try, and so on. Usually, you’ll receive a reply within no more than 30 minutes, which means that waiting for hours or even for more than a day to receive support is something inconceivable. Our 60-minute reply time guarantee applies to any enquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take full advantage of our blazing-fast support services. You’ll obtain an answer to any trouble ticket posted via the web hosting Control Panel or e-mail sent to our tech and customer support team in no more than sixty minutes. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. Often, it takes much less time to examine and eliminate a problem. We will provide you with more details if the solution involves something that should be done on your end. In case you contact us during weekends or holidays, the response time will be precisely the same and because of the fact that our support team is available 24 hours a day, 7 days a week, 365 days a year, you’ll obtain immediate assistance for virtually any technical, general or billing issue no matter what time of day or night it is.