One-Hour Response Guarantee

1 Hour Response Time Guarantee - what does that mean and how exactly does it boost user experience?

Should you ever face a problem with your site and be incapable of solving it, ask the respective web hosting company’s client support staff to assist you to get the website back online. A fast solution would be the best-case scenario, but lots of companies answer within twenty four hours or even more, particularly if you are working with a hosting reseller. Even if your problem can be swiftly fixed, your site may not function satisfactorily or it may not be available at all for a prolonged span of time, so you may lose prospective customers as it’s highly unlikely that anybody would be eager to revisit an out-of-order website. In this light, you should make sure not only that you can reach your hosting company, but also that they can respond and assist you in a well-timed fashion. If a software app update does not proceed smoothly or you erase something mistakenly, for example, the website must be restored promptly so as to prevent prolonged inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using one of our cloud packages and you have an enquiry or face a certain challenge, you can contact us 24/7 by posting a trouble ticket or by writing an e-mail and we’ll make sure that you obtain a response in no more than one hour. In case the issue can be sorted out, we’ll do it before we respond, whilst in case there’s something that you have to do on your end, we’ll give you all the necessary information – what settings to check, what workable solutions to try, and so on. Usually, you’ll receive a reply within no more than 30 minutes, which means that waiting for hours or even for more than a day to receive support is something inconceivable. Our 60-minute reply time guarantee applies to any enquiry that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take full advantage of our blazing-fast support services. You’ll obtain an answer to any trouble ticket posted via the web hosting Control Panel or e-mail sent to our tech and customer support team in no more than sixty minutes. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. Often, it takes much less time to examine and eliminate a problem. We will provide you with more details if the solution involves something that should be done on your end. In case you contact us during weekends or holidays, the response time will be precisely the same and because of the fact that our support team is available 24 hours a day, 7 days a week, 365 days a year, you’ll obtain immediate assistance for virtually any technical, general or billing issue no matter what time of day or night it is.