Phone Support

What does ?phone support? imply in the arena of Internet hosting?

Though this isn't the most importantfactor to distinguish a trustworthy cloud hosting supplier from a bad one and a reseller from an actual supplier, being able to call and consult with a live person is a sign that you are not dealing with a one-person service provider and that you will be able to reach somebody whenever you're in need of help. The phone support for website hosting services may range from standard to expert, therefore the issues which can be resolved through a phone call vary depending on the particular provider. Usually, these matters are simpler and include billing or first level tech issues as more difficult tasks usually need a support ticket where both you and the administrators can follow the proceedings with a given issue. Nevertheless, having the option to call your supplier will save you a lot of time and efforts for the countless small things that will eventually appear at the time you manage your website hosting account.

Phone Support in Cloud Hosting

If you decide to employ one of our cloud packages, you'll be able to get hold of our support crew via phone for 14 hours a day. We can help you choose the ideal package for your sites since we believe that it is better to discuss these issues with a live person. In case you already have an account, we will assist you with all your sales/billing questions as well as general issues, even with some technical troubles which don't require a lot of time or escalation to a system administrator because it is more appropriate to open a ticket for time-consuming problems so as to have all the communication in a single place. We have phone numbers in the US, Great Britain and Australia, so you can call the one you prefer and speak with one of our agents.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you if you have any questions about the semi-dedicated server packages that we supply. Whether you'd like to know more about our plans, you have a billing issue or some general issue, you can just give us a call. Despite the fact that some more complicated issues may need a ticket so as to give time to our tech support team to investigate, we can assist you with quite a lot of technical questions over the phone as well, saving you time and efforts. Since we have data centers on three continents - in the United states of America, the UK and Australia, we have local phone lines in all of these countries as well. If you're in a different country, we have a global number where you are able to reach us.