The customer support that you can receive from your cloud hosting provider is really important, regardless if you have pre-sales questions and you aren't a client yet, or you've got some technical issue with an active account. Prompt and accurate information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a sign that you're ordering from an actual website hosting supplier not from some reseller. When you acquire a hosting account via a company that doesn't own its servers and it can't access them right away, it's likely that you will wait for a couple of days so as to have a reply to any question, thus your web sites may remain offline for quite a while. However, a company which offers different options for communication and has a support crew that is available any time will assist you to right away and help you decrease or totally avoid any downtime and potential losses.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all our cloud hosting plans are twenty-four-seven, which means that you can forget about waiting for several days so as to get assistance. In case you are not our client yet, you can give us a call, chat with a representative or send an e-mail. In case you do have an account, you are able to open a support ticket in addition to the other three ways of communication. You're able to choose the most appropriate way to contact us depending on what your location is or what kind of hardware you use. We can easily assist you for more or less any webhosting-related query that you have or issue that you may encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in this situation the max reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we offer include 24/7 customer and technical support, therefore whatever the problem you have, you can get in touch with us and we'll help you in a timely manner. Our guaranteed response time for each email or ticket that you open through your Hepsia website hosting Control Panel is 1 hour; the actual response time hardly ever exceeds twenty minutes. We also offer telephone support with several local numbers globally and a live chat, so you'll be able to contact us and get more details about our services even if you don't have an account yet. We are able to assist you with any kind of question or an issue you may have - payment methods, package features, email configuration, web hosting account settings, and many others. If you employ our services, you will not ever experience a scenario where you should wait for a day or two to get an issue solved like you have to do with a number of other suppliers.

24/7 Customer Support in VPS Hosting

In case you've got a Virtual Private Server from our company, you will be able to contact us 24/7 for any kind of server-related issue or fordifferent issues and questions with regard to the pre-installed software your server comes equipped with. In case you haven't obtained a virtual private server plan yet, you are able to find out more information about our services by giving us a phone call or via the live chat service. For more technical issues, you can send an e-mail message or open a support ticket through your billing Control Panel and you will get support within no more than one hour regardless of the time of the day, even on holidays and weekends. The typical response time normally does not exceed 30 mins. In case you'd like to have assistance with third-party software, you can use the Managed Services upgrade which you can include to every single VPS package and our admins will help you with any set up or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Web Hosting

We are aware how important it is to receive quick support in general, let alone when you run an entire server, that's why every single dedicated server that we provide comes with 24/7 support with 1-hour reply time guarantee regardless of the matter. This service is free of cost for all the problems with the server or the software that was installed from our administrators during the setup, therefore you can get in touch with us as many times as you wish, even during holidays. You could either open a ticket from the billing area or you could send an email message, and the actual response time for either rarely exceeds 30 minutes because we have admins available 24 / 7. If you require general information about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers that we have on as many as three different continents or you may use our live chat service and talk to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you're able to include to your server package through your billing Control Panel.