A 1–Hour Support Ticket Response Time Guarantee
All your assistance requests will be replied to within maximum 60 minutes after the trouble ticket or e–mail was submitted. If your issue calls for additional assistance from a system administrator, we’ll direct the trouble ticket or the e–mail to the person in charge, in a timely manner and will leave a note to let you know that more time will be required for reaching a solution. If you make use of our Admin Services package, any of the tasks included there will be carried out whenever you specify.
An Exceptional Technical Support Service
- We’ll be online for you twenty–four–seven to answer any queries that you may have pertaining to our Website Control Panel or any of the apps that we have pre–installed for your convenience on the server. If you also require support with server administration procedures, you can take a glance at our Admin Services package, which includes backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and software installation procedures.
An Intuitive Help Area
Our Website Control Panel has been preinstalled for every Linux dedicated servers hosting package. Among its characteristics is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the tasks that you can carry out. The majority of help articles in addition video versions which show all the actions that you can perform in a highly illustrative way. You will find all the help articles and the video tutorials in the upper right corner of each Website Control Panel section.