1 hour ticket response
Our team of techs is dedicated to offering swift answers to each of your queries. We’ll review your customer support ticket as soon as it’s been received and will reply back to you with a solution to your problem within maximum one hour after the ticket submission. In reality, our average trouble ticket response time is 20 minutes.
A First–Class Client Support Service
Our help desk support staff representatives have extensive experience in the cloud packages realm and are practiced enough to find a fast answer to your problem. If, however, the case at hand is not within the competence of a customer support engineer, the technical support ticket will be forwarded to a developer or administrator for additional investigation.
An Easy–to–Browse Help Section
To help you get a quick hint on how to use a particular feature, we have integrated a truly user–friendly Help section in your Website Control Panel. You can browse through a big selection of web hosting account management articles and website administration articles, have a gaze at our F.A.Q. library or check our educational video tutorials.